Q#1: Due to COVID-19, are you still shipping as normal?
We’re trying to keep on top of order and send outs as much as possible following the necessary safety measures and guidelines.
Q#2: What happens if nobody is in when my order is delivered?
It may not always be possible for our couriers to meet exact dates or times however we will do our best to get your parcel to you as soon as possible.
Q#3: Where is my order?
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email.
Q#4: I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Q#5: Do you offer a guarantee? Can I return my items?
Of course. We offer an extended 30 day guarantee!
If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team. Please include the email address associated with the order and describe the issue, including photos if possible. We always aim to respond in 3 days or less!
Q#6: Can I change or cancel my order?
Sure! You can cancel, or change your order within 24 hours of confirmation. Please contact us with your name and order number
Q#7: What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.